VITA can accept returns up to 14 days after the receipt of your order.
You must email us within 7 days of receiving your order and return the item within the next 7 days,
ensuring it reaches us within 14 days.
Returns may take up to 7 working days to arrive unless sent via special delivery.
Please read the information below:
The item is your responsibility until it reaches us.
For your own protection, we recommend that you send the parcel using a
delivery service that insures you for the value of the goods.
The cost of returning the item is your responsibility.
VITA will not accept returns for any non-faulty items that have been worn.
Upon receipt of an order, if any item has been received with no seal,
the customer should notify us by contacting us at client-relations@VITA.com on the same day if they wish to make
a return.
We advise all customers to check jewellery thoroughly upon delivery before removing any attached seals or tags
and before disposing of any original packaging.
Absolutely! If you're not completely in love with your purchase, you may return or exchange it within 7 days—as long as it's unused, unworn, and in its original packaging. Explore full details.
We want you to adore your jewelry as much as we do!
If your piece isn’t quite right, we’re happy to offer exchanges under the following conditions:
Yes, you can exchange most items, except for:
- Personalized or engraved jewelry
- Earrings (for hygiene reasons)
- Sale items or gift cards
Learn more about our exchange policy!
We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen, please contact our Jewelry Care Specialists immediately so we can resolve the issue.
Returns are processed within 7 business days upon receipt and inspection.
Refunds are issued to the original payment method, with bank processing times varying by provider.
For any inquiries, contact us!